Kahler Communications Oceania

exclusive licence holder for process communication model® in australia and new zealand

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Process Communication Model
Process Communication Model
Process Communication Model
Process Communication Model
Process Communication Model
Process Communication Model

PCM is a skill set to understand our own behaviour, to individualise and improve our communication with others

Have you ever written an angry email and regretted it as soon as you'd hit 'send'?
Ever thought that if it weren't for your boss you could actually have a really good day?
Have you ever felt rejected and unwanted in your team?

You're in good company. All of us have experienced feelings of frustration, anger, or felt like a victim. We all have struggled with other people and situations. Whilst for some of us these are isolated occurrences others experience these feelings daily.

A sign of our intra- and interpersonal skills level is how well we can stay in constructive and positive behaviours. They have a direct impact on our success, relationships and happiness. And they are the biggest cost factor if things go sideways.

Process Communication Model®, PCM for short, is a behaviour based method that greatly enhances our emotional and social skills. It's relatively easy to learn, instantly applicable and at the same time has an incredible depth and breadth.

People frequently ask us how PCM is different from other programmes. It is because PCM is a skill you learn and not a descriptive personality assessment tool. In the section 'compared to other tools' we've summarised the main added values of PCM.

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When I learned PCM I felt like a model actually understood me. And I'm a clinical psychologist so I've studied everything.

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It's life changing.

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This is a method used by NASA to select astronauts to be put into a tin can to be fired out into space to spin around the moon...

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Anybody in an organisation who truly believes that organisational performance is driven by its people, absolutely needs to understand PCM.

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PCM will not end up on your shelf. PCM is alive and dynamic in every relationship.

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I wish I'd heard about it 30 years ago.

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PCM is more than meets the eye.

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In terms of understanding distress, I've never come across a technique that is better - and I've come across a lot of techniques in the past.

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PCM doesn't rule out you using any other tools, it just makes them better.

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I see PCM as being very diverse in its ability to bring people on board and the empirical research behind PCM was a big support.

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The Royal Australasian College of Surgeons has put around 200 surgeons through the programme

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A lot of courses teach you models that make sense but don't reflect reality. PCM does.

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PCM drives and enhances the bottom line without a doubt because it teaches how to keep people motivated and engaged.

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Catalogue of organisations benefitting from PCM

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we know intra- and interpersonal skills are learnable

We're convinced PCM is the best method out there to achieve that. Don't take our word for it, watch some of our clients tell their story

If everyone is happy, then a happier workplace is where you want to go. And if you're happy with what you're doing you want to keep doing it. So, it definitely has an effect on the bottom line. PCM was certainly the best investment we've ever done in a business. The only regret I have is 'why haven't we done it earlier?'
Dr Ziena Al Obadi, GP

We upskilled all of our team members in PCM and it has really helped our team dynamics. We are all speaking the same language. I as their manager know what their needs are and how to meet them in order to get the best out of them. It really helped us to be a highly effective team. It allows for a common framework and understanding of our Drivers and Motivation. You recognise when that culture is out of alignment and can make shifts and adjustments to bring it back into alignment.
Michelle Barrett, BSc(Hons), Grad Dip Sci J, MPET, Former Manager of Professional Development, Royal Australasian College of Surgeons, Current Head of Education and Training Development, Victorian Comprehensive Cancer Centre

For everybody who interacts with others it opens up a new world. It explains why people do what they do and gives you tools - particularly when things aren't going well. It's a good tool for any organisation, especially one with a significant professional workforce.
Dr Michael Harrison, Pathologist and CEO, Sullivan Nicolaides Pathology, Australia

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I can't really compare PCM to anything else. I'm pretty lucky because I had the best experience first up.

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PCM is a good tool for any organisation, particularly for one with a significant workforce.

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PCM makes my job with patients much easier and I use it every day.

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It's not what you say, it's the way you say it.

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PCM has really helped our team dynamics.

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PCM changes lives, personally and professionally

Our clients and course facilitators are the best people to tell you what PCM means to them and why it is so life changing

It allows you to understand other people's perspective and not to get as frustrated as you possibly once did. Pre PCM if someone wasn't like me I would go: "I can't believe why they are not passionate, I can't believe they are not getting stuff done...". Post PCM you understand why everyone is different. It helped me to understand others, but mostly it helped me to understand myself. When you do and say things you recognise where that's coming from. Part of that recognition is to respond to that, to regulate yourself and to put out that message you really want to.
Michelle Barrett, BSc(Hons), Grad Dip Sci J, MPET, Former Manager of Professional Development, Royal Australasian College of Surgeons, Current Head of Education and Training Development, Victorian Comprehensive Cancer Centre

The reason I did PCM was because there have been conflicts that occurred in my workplace. It came out of the blue and I didn't understand it and was astounded by the power of it. A colleague used PCM and it shed new light on it. By using the model I find myself much less likely to be drawn into these conflicts, which once started, can be hard to extract from.
Dr David Woods, MBBS, FAChPM, Palliative Care Physician, Northern Tasmania

What I like about PCM is to be able to see behaviour for what it is and not necessarily for what our perception of it is and how it then helps to foster positive relationships. That's essential in our lives and our work.
Virginia Re, Sonic Connect Manager, Sonic Healthcare

There was a time I wasn't feeling so well. As a GP I decided to have regular supervision for about three years. Which was great and it played its part, but it didn't give me any of those tools you - after just three days - pick up and start using them. It's like a 'phillips head' screw driver for a phillips screw. It's so much better. PCM gave me practical tools that you can start using today.
Dr Elizabeth Wood, GP, Clinical Director, Chair Nelson Marlborough DHB clinical governance committee, General participant in humanity, also a mother, wife and daughter.

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Training Today article: Effects of Process Communication Model (PCM) Training

Process Communication Model Process Communication Model

I spent my whole life being invited to feel guilty and accepting. I played that role very well. Once I realised that I stopped feeling guilty.

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What I love the most about PCM is that you don't even have to wait until the end of the three days to be able to put something into action.

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When applied by an organisation, we can see significant changes to the bottom line.

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In organisations I've worked with, people are starting to ask themselves how they can communicate and collaborate better.

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PCM was the best piece of professional development I have done in my 35 years of surgery.

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PCM was the best piece of professional development I have done in my 35 years of surgery.

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The Royal Australasian College of Surgeons has put around 200 surgeons through the programme

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Independent survey impact of PCM at University of Otago

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Testimonial: PCM in Surgical Departments

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Testimonial: Exec VP HR of GM Financials on PCM

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Training Outcome Evaluation for RACS (Surgeons)

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Testimonial: medical doctor, mother of three children

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Royal Australasian College of Surgeons (RACS) recommending PCM training

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Testimonial: Swiss Federal Railway (short)

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Testimonial: Sydney Ferries Corporation

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Testimonial: former CEO of WELLNZ

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Testimonial: Ministry of Civil Defence & Emergency Management

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Impact of PCM at START Taranaki

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PCM creates a positive impact on the bottom line in three related areas

Productivity & Performance

We measure the effectiveness of what we do. That's part of our accountability to our clients. We know that stable relationships reduces staff turnover and increases productivity and creativity. We hear success stories from clients and wins they have found with PCM, which they wouldn't have found otherwise.
Paul Larkin, Human Factors, Wavelength, Certified PCM Provider

Financial bottom line

One hospital we worked with trained all of their nurse managers in PCM and within one year they obtained US$250,000 of savings just in turnover, because the relationships between the nurses have changed. And that's significant for a $30 million hospital.
Dr Nate Regier, Next Element CEO, Author, Compassionate Accountability, Leadership Communication & Conflict Advisor

Well-being

It affects individuals and the relationship they have. And as a result of that it affects the culture of an organisation. I see PCM as an integral part of the culture change in our organisation.
Dr Kris Kerr, FRCPA, Pathologist & Certified PCM Provider

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Stable relationships reduce staff turnover, but also increases productivity and creativity.

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There is much, much less drama in the workplace now. We're on to a winning formula for our organisation.

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I have numerous examples where patients have suffered because of poor communication.

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Organisations that use PCM perform higher than others.

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PCM drives and enhances the bottom line without a doubt because it teaches how to keep people motivated and engaged.

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When applied by an organisation, we can see significant changes to the bottom line.

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PCM is the best investment we've ever done as a business.

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Every day when you have conflict in a team, you do not have productivity in that team.

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Testimonial: former CEO of WELLNZ

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Independent survey impact of PCM at University of Otago

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Testimonial: Exec VP HR of GM Financials on PCM

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Testimonial: Sydney Ferries Corporation

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Specialist Anaesthetist Dr Meredith Craigie recommends PCM to ANZCA

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Testimonial: Sydney Ferries Corporation, Management of Balmain Shipyard

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Impact of PCM at START Taranaki

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Impact of PCM at University of Otago

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Testimonial: German Railways

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people frequently ask us how PCM is different from other programmes

The short answer is, because PCM is a skill you learn. It's not a descriptive personality assessment tool nor a generic model that applies the same principles to each person

PCM is not just a leadership and communication model, or a change management tool, conflict resolution tool, or a personality assessment tool. It's all of these. And PCM can be used very effectively in combination with those tools and theories and make them much more powerful.

PCM is so effective because it addresses the non-verbals as much as it addresses the verbals. It also answers the question 'so what, now what?' So many models of individual differences give insights in to how people are different. Only PCM teaches us specific behavioural tools to change relationships.
Nate Regier, PhD, Next Element CEO and Co-Founding Owner, PCM Certifying Master Trainer, Author, Keynote Speaker, Trainer, Advisor

Once you're in management you start to do more of people skills and management skills courses. I attended a few and they made sense, but they didn't explain why people have behavioural habits, particularly when they got into conflicts. And PCM just unfolded a whole new world for me.
Dr Michael Harrison, Pathologist and CEO, Sullivan Nicolaides Pathology, Australia

PCM isn't a belief system, it's a set of tools that you can use day to day. And that's where its strengths is compared to other models. It's a simple tool kit that you can have in your back pocket and use in a practical way.
Dr Andrew Jeffreys, Clinical Services Director, Division of Perioperative and Critical Care Services, Western Health Melbourne Australia

A lot of the tools I've seen are very much about self-awareness and that's valuable. But in organisations where everything is about how to communicate with each other, how to build teams, and being in an environment that is high pressure, you see distressed behaviours more often. PCM has been great in managing and recognising distress. Because distress is very different for different people. PCM is very practical in observing behaviour. It's about what you see and not about a theory.
Virginia Re, Sonic Connect Manager, Sonic Healthcare

The difference is that it works. That sounds arrogant but I've done a lot of the others and this works. You don't need to be a psych and you don't need to work in HR to know how to do it. The unique point of difference is that PCM is not only focussed on you but on the interaction with other people.
Elizabeth Benton, Director, UP Communication, Certified PCM Provider

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PCM is like having a phillips screwdriver for a phillips screw.

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I experienced a few other tools in team exercises and when I looked at people who were lumped into the same category it became very obvious that they were not like me.

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Many other models of individual differences give insights into how people are different. Only PCM teaches us specific behavioural tools.

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PCM - within hours - gives you things that you can action and you can see the results immediately.

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PCM is very practical in recognising behaviour - especially distressed behaviour.

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PCM has a scientific base, it's factual and it reaches out. When you apply it you can see it work and that's the proof.

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Other tools tend to categorise people. What I respect about PCM is it's accuracy and that it gives an inventory of people's skill sets.

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The reason why I took PCM on was because it's a very practical tool - second by second - that I use in conversations with my patients or peers.

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PCM has a holistic approach. It looks at the whole person and is not just a quick fix for an isolated symptom.

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Compared to other models PCM is a practical skill set.

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Other tools didn't explain to me why people had behavioural habits, particularly when they got into conflicts.

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PCM doesn't rule out you using any other tools, it just makes them better.

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If I've been given 4 letters that correlate to a personality, it's really difficult to know 'what do I do with those four letters'?

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It's about learning which parts of our personality we might not use as much and how to do that.

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Training Outcome Evaluation for RACS (Surgeons)

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PCM can be learned and applied in several ways

Seminars

Worldwide there are two standard seminars which cover all PCM elements. Each PCM Provider has been trained and certified to deliver those seminars.

Seminar 1 - Core Topics

Seminar 2 - Conflict Resolution and Motivation

The duration of each seminar is a minimum of 3 days, depending on how much practical skill training is provided. The seminars can be split up in half or full days.

There are also shorter seminars available. We recommend using these as a taster, because they lack the amount of practical training required to develop and anchor new skills and behaviours.

Key to Me Seminar (1/2 - 1 day): improve your self-awareness

Key to Us Seminar (1/2 - 1 day): improve your self-awareness and awareness of your partner

Communication Essentials (1 day): learn the communication modules of the Seminar 1 Core Topics

After learning the core modules, PCM can be used in refresher courses, such as transfer of your learnings into daily life, case studies, practical skill training, and in combination with other tools and methods. Ideally this is also followed by coaching, consulting and/or organisational development services.

Under 'how PCM works' you'll find examples of where PCM can be applied. Basically it makes a difference to every situation where one or several human beings are involved.

Under 'who uses PCM' you'll find actual examples where PCM has made an impact in an organisation, and with individuals in a personal or professional environment.

Recruitment

PCM can be used as an enhanced personality profiling tool. It offers a diverse and longitudinal picture of candidates: their personality structure, preferred communication and interaction styles, environmental preferences, what motivates them, how they behave when under pressure, what might become important characteristics of their personality in the future. With that, recruiters can match candidates' profiles with job descriptions and team structures. More importantly, during the interview process, they can look beyond the presentation and interpret displayed behaviours to see if the candidate is painting an authentic picture of him- or herself.

Coaching, consulting, organisational development

PCM can be used one-on-one or in small teams. It is an extremely powerful coaching and consulting tool because it allows the coach/consultant to instantly connect with their clients on their preferred level. Behaviours, strengths and difficulties with others are predictable and can be approached in a straight forward, non-judgmental way. It explains how conflicts evolve and offers strategies to resolve and prevent them. It is an essential skill for leaders to be successful in managing staff and tasks. It enhances self-awareness and self-management.

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Life experience coupled with Dr Kahler's model is a ready made business.

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If you are keen on personal development and personal improvement then PCM is a no brainer.

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PCM 1 and 2 are two parts of the whole PCM journey.

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The PCM seminars are highly interactive which supports your learning experience.

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Other tools didn't explain to me why people had behavioural habits, particularly when they got into conflicts.

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The lightbulb went on for me when the facilitator mentioned that she uses PCM successfully to communicate with surgeons.

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My experience is that PCM is for life. But once you learn the skills you have to practise them.

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Seminar 1 gives you a fundamental understanding of how we connect. Seminar 2 deals with deeper levels of personality dynamics.

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Testimonial: German Railways

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