Kahler Communications Oceania

exclusive licence holder for process communication model® in australia and new zealand

how PCM works how PCM works
who uses PCM who uses PCM
learn PCM learn PCM
teach PCM teach PCM teach PCM
who we are who we are
Process Communication Model
Process Communication Model
Process Communication Model
Process Communication Model
Process Communication Model
Process Communication Model
Process Communication Model
Process Communication Model
Process Communication Model
Process Communication Model
Process Communication Model

are you passionate about creating success and making a difference?

Would you like to teach a method that empowers people with the skills to observe and analyse behaviours, helps to understand 'why others are different', explains difficult behaviours, conflicts and distress, and offers unique strategies to prevent and dissolve negative conflicts?

Process Communication Model®, PCM for short, is a behaviour based method that greatly enhances intra- and interpersonal skills - emotional intelligence, social skills and non-technical skills.

You can teach PCM as a stand-alone solution or in combination with other programs and models - leadership and communication models, team building, change management, conflict resolution, employee engagement, performance management, critical thinking - PCM just makes them much more powerful. Read on to discover more about teaching PCM.

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PCM enhances your ability to do your business, or to provide better service to your customers.

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If people ask me: "what do you do?", I ask them: "has every conversation today gone as you expected?”

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PCM makes the tools and techniques you already have/teach so much more powerful.

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Want to see PCM in action? Listen to 'how' I say it and not primarily 'what' I'm saying.

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PCM can be used in combination with other tools and methods, so they are not in competition with each other.

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The difference to other tools is that PCM works.

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Royal Australasian College of Surgeons (RACS) recommending PCM training

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Information about PCM Certification and Licensing

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as a facilitator, coach or consultant do you ever wonder how much of the content you teach is used by the participants in their everyday lives?

Many participants of management and leadership training programmes tell us that after just a few weeks they no longer use what they have learned. And they are surprised to find out that PCM is different.

A key difference is that PCM is an evidence based skill set and not a model. It’s relatively easy to learn, instantly applicable and at the same time has an incredible depth and breadth.

Participants can achieve incredible outcomes using the techniques practiced in the seminars. After some time the skills become second nature and part of their everyday behaviour. It also helps to make other tools and methods more effective.

In short: PCM is a toolkit you use for life.

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The best thing you can do for someone else is to transfer a skill to them. And that's what PCM does.

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PCM was the best piece of professional development I have done in my 35 years of surgery.

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PCM does not compete with what you are already doing, it makes it perform at a much higher level.

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PCM doesn't rule out you using any other tools, it just makes them better.

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PCM was exactly what I was looking for because there was a gap in my arsenal which was in the space of communication and motivation.

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PCM not only benefits your clients,
it will make you a better teacher and positively impact your own life

We could write and explain in detail why we know PCM is the best thing since sliced bread. But don't take our word for it, listen to some Certified PCM Providers tell their story.

After the first day of this course I said: I'm going to be accredited in this and I have never looked back since.
Wayne Pearce, Team Leadership Consultant, Wayne Pearce Advantage

...what is different about PCM in my experience is that is provides a really valid and realistic model of how the human works.
Dr Stephen Wilkinson, MBBS, M Med, MSc, MD, FRACS, MLaw, Hobart Private Hospital. General Surgeon, Royal Australasian College of Surgeons

The light really came on for me in understanding myself and how I come across sometimes and how that negatively impacted my brand and also the relationships I had with people. That has completely changed with PCM. Now they value what I teach them.
Arabella Macpherson, Director, Resonate Communications Coaching

I am naturally a very competent teacher, that's something I like to do. PCM ticks all the boxes for me and I have seen people completely transform in three days.
Dr Kris Kerr, Anatomical Pathologist, Sullivan Nicolaides Pathology

Find out why our clients chose to learn PCM and how they apply it.

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Even though PCM is such a 'simple' tool, it still respects us human beings in all our complexity.

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It changes the relationship with my family, my client, my team every day.

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Being a PCM trainer is the final piece in the puzzle because it brings all the other things over the line and makes them last.

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The authenticity of PCM means that if you're using the skills, you'll end up with solutions you didn't expect.

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When PCM came along I realised that it is so simple and yet so effective. And with all the tools I had used in the past - this one actually worked.

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With PCM people are able to 'back themselves', to feel more secure and safe both in their personal and professional relationships.

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I have always been able to connect with people fairly quickly - now I understand why.

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It's just a rewarding profession to be in - to teach people such a substantial 'tool kit'.

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Because I have such a passion for PCM, it ticks all my boxes. And I love that I can add value to my company.

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Information about PCM Certification and Licensing

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Catalogue of organisations benefitting from PCM

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PCM creates a positive impact on the bottom line in three related areas

PCM creates a positive impact on the bottom line in three related areas

Productivity & Performance

We measure the effectiveness of what we do. That's part of our accountability to our clients. We know that stable relationships reduces staff turnover and increases productivity and creativity. We hear success stories from clients and wins they have found with PCM, which they wouldn't have found otherwise.
Paul Larkin, Human Factors, Wavelength, Certified PCM Provider

Financial bottom line

One hospital we worked with trained all of their nurse managers in PCM and within one year they obtained US$250,000 of savings just in turnover, because the relationships between the nurses have changed. And that's significant for a $30 million hospital.
Dr Nate Regier, Next Element CEO, Author, Compassionate Accountability, Leadership Communication & Conflict Advisor

Well-being

It affects individuals and the relationship they have. And as a result of that it affects the culture of an organisation. I see PCM as an integral part of the culture change in our organisation.
Dr Kris Kerr, FRCPA, Pathologist & Certified PCM Provider

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Organisations that use PCM perform higher than others.

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Every day when you have conflict in a team, you do not have productivity in that team.

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PCM is the best investment we've ever done as a business.

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There is much, much less drama in the workplace now. We're on to a winning formula for our organisation.

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PCM drives and enhances the bottom line without a doubt because it teaches how to keep people motivated and engaged.

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I have numerous examples where patients have suffered because of poor communication.

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Stable relationships reduce staff turnover, but also increases productivity and creativity.

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When applied by an organisation, we can see significant changes to the bottom line.

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Specialist Anaesthetist Dr Meredith Craigie recommends PCM to ANZCA

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Testimonial: German Railways

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Impact of PCM at START Taranaki

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Impact of PCM at University of Otago

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Independent survey impact of PCM at University of Otago

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Testimonial: former CEO of WELLNZ

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Testimonial: Sydney Ferries Corporation, Management of Balmain Shipyard

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Testimonial: Sydney Ferries Corporation

problem solving and conflict resolution problem solving and conflict resolution

Testimonial: Exec VP HR of GM Financials on PCM

leadership skills to resolve conflict leadership skills to resolve conflict

PCM is much more than our business, it defines the way we interact and collaborate with our licensees

We are looking for likeminded professionals to join our network who are passionate about what they do, believe in win/win situations, like to be with people, create tangible outcomes and have fun doing what they're doing.

To make our business relationships transparent for both parties involved, we operate a licensing business model. Whilst all licensees are independent, we are still part of a collaborative network.

Before we sign any contracts at all, we encourage you to do a thorough due diligence of our company, us, what we do and how we do it. We're happy to discuss any questions you have.

All Certified PCM Providers fulfil a minimum number of days delivering PCM services per year and we also visit them from time to time to provide one-on-one coaching. We offer support around administration and marketing and provide a help desk answering questions related to the model and PCM service provision.

Please see our separate sections on quality assurance, professional development and support or contact us anytime (contact@kahleroceania.com)

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If you become a PCM Provider you will be welcomed in the PCM community and receive a multitude of support from everyone.

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We make sure not to oversaturate the market so that the licensees can collaborate rather than be in competition with each other.

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We focus much more on high quality than on high volume. We want to grow and we want to deliver the best possible service.

what are conflict resolution skills what are conflict resolution skills

Want to see PCM in action? Listen to 'how' I say it and not primarily 'what' I'm saying.

how to manage difficult behaviour how to manage difficult behaviour

PCM makes the tools and techniques you already have/teach so much more powerful.

what is emotional intelligence and why is it important what is emotional intelligence and why is it important

The best thing you can do for someone else is to transfer a skill to them. And that's what PCM does.

what are conflict resolution skills what are conflict resolution skills

Testimonial: Senior Human Factors Advisor NSW Rail Corp

what is conflict resolution in the workplace what is conflict resolution in the workplace

Information about PCM Certification and Licensing

dealing with difficult behaviour in the classroom dealing with difficult behaviour in the classroom

continuous learning is paramount for ongoing success

PCM is an extremely powerful and valuable tool that has the potential to change lives.

With that comes responsibility for us and our licensees. We therefore put a lot of effort into initial training. After certification we provide continuous professional development to broaden and deepen the knowledge and skills of our Certified PCM Providers.

Attendance of two days per year is mandatory. Whilst the principles of PCM are easy to learn, the model has a lot of depth and we all know it takes more than 10,000 hours to become an expert in a specific skill.

Experts from overseas help us to keep the events diverse, inspiring and interesting.

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KCO is ISO 9001 certified. Quality Assurance and continuous improvement are the two cornerstones of our business.

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If you become a PCM Provider you will be welcomed in the PCM community and receive a multitude of support from everyone.

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Quality assurance is one of the most important things to KCO. We monitor customer feedback and provide regular reports to our licensees.

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Testimonial: former CEO of WELLNZ

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we are committed to deliver the highest possible standard of products and services to our licensees and their clients

We recognise ourselves as the keeper of the integrity of PCM in Australia and New Zealand. This is one of the reasons why in 2008 we became ISO 9001 certified.

We monitor and analyse seminar evaluations of each licensee. This gives us valuable information about where we can improve. It also allows us to detect early signs of arising problems or if there is a change in the market place.

As the only PCM Master Trainers in our territory, Werner and Andrea visit our Certified PCM Providers from time to time to attend one of their courses. This is an opportunity to share experience, provide one-on-one coaching or discuss specific projects.

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KCO is ISO 9001 certified. Quality Assurance and continuous improvement are the two cornerstones of our business.

emotional intelligence for teams emotional intelligence for teams

Quality assurance is one of the most important things to KCO. We monitor customer feedback and provide regular reports to our licensees.

why conflict resolution is important in the workplace why conflict resolution is important in the workplace

We focus much more on high quality than on high volume. We want to grow and we want to deliver the best possible service.

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Training Outcome Evaluation for RACS (Surgeons)

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Testimonial: German Railways

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Testimonial: Swiss Federal Railway (short)

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Testimonial: New Zealand Civil Aviation Authority

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Testimonial: Sydney Ferries Corporation

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Summary of PCM Seminar Evaluations - Quantitive Ratings

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our certified PCM providers receive continuous and comprehensive support

Below are just a few examples of what you can expect from us:

  • New Licensees are assisted through the processes for their first seminars, from preparation of documents and course administration to completion of quality assurance

  • We respond to ongoing questions around PCM, how to deal with certain situations or how to answer customer queries

  • All seminar materials are branded, professionally designed, pre-printed and ready for use

  • We provide feedback on QA analysis both individually and from across all Certified PCM Providers for continuous improvement of service delivery and professional development opportunities

  • For the benefit of the entire KCO community, we continuously invest in research and development to provide the best products

  • We offer co-facilitation opportunities to improve training skills and deepen knowledge of PCM

  • A Master Trainer visits each Certified PCM Provider on a regular basis which is an opportunity to share experience, provide one-on-one coaching or discuss specific projects

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Werner and Andrea have been unbelievable for me. They spent hours supporting me.

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We are always on the lookout for other ways we can enhance the support for our licensees.

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If you become a PCM Provider you will be welcomed in the PCM community and receive a multitude of support from everyone.

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KCO is ISO 9001 certified. Quality Assurance and continuous improvement are the two cornerstones of our business.

emotional intelligence for teams emotional intelligence for teams

Excerpt of KCO's Licence Manual

what are leadership skills for managers what are leadership skills for managers

if you are in the 'people empowerment business' you can't miss this business opportunity

  • PCM is applicable to every industry, individuals, groups or teams; all age groups (11+) and is culturally universal

  • PCM fits multiple teaching frameworks, training, coaching, consulting, recruitment, organisational development, personal development, parenting, teaching, in-house or external... the applications are unlimited

  • PCM has the potential to provide a feasible business and be financially rewarding

  • PCM makes a difference in other people's lives

  • PCM is an evidence based model, not just a theory

  • PCM has gained exceptional credibility both in Oceania and globally

  • PCM comes in a highly appealing, professional design: existing products are constantly updated and new ones developed

  • PCM includes support, quality control, professional development

  • We are looking for people and organisations who are passionate about what they do, have experience, share our vision and business philosophy and have the financial means necessary to become certified and licensed.

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With PCM we are sitting on a sleeping giant. the opportunity is huge!

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PCM enhances your ability to do your business, or to provide better service to your customers.

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PCM will not end up on your shelf. PCM is alive and dynamic in every relationship.

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With PCM you improve communication in the team, you increase productivity - it will create a genuine return on investment.

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PCM can be used everywhere where there is human interaction so we are looking for licensees who work in different industries.

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Life experience coupled with Dr Kahler's model is a ready made business.

dealing with difficult behaviour in the classroom dealing with difficult behaviour in the classroom

PCM is a gold nugget and huge business opportunity.

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The best thing you can do for someone else is to transfer a skill to them. And that's what PCM does.

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PCM seminars are supported with a complete range of printed and digital collateral

There is a range of standardised seminars available which allows you to take your clients on a journey of development and empowerment. There are also seminars tailored to specific industry sectors. All seminars are supported with professionally designed facilitator's guides, seminar handbooks and seminar collateral. The product range is continuously growing. You can see our full range of support collateral by clicking on our product gallery below.

PCM can also be used very successfully in a recruitment, coaching or consulting environment. There are a number of products and personality profiles available for you to better connect with your clients and support them on their journey.

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I offer an aftercare programme to make sure that every person gets the best out of their investment.

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PCM can be used everywhere where there is human interaction so we are looking for licensees who work in different industries.

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We are constantly looking for new products or new ways of teaching PCM.

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Excerpt of Facilitator's Guide - Seminar 1

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Excerpt of Facilitator's Guide - Seminar 2

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Excerpt of KCO's Licence Manual

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to become certified, the following process applies

A Certified PCM Provider is the person who has undertaken the PCM training and certification and therefore has the skills to provide PCM services.

If you are interested in becoming certified to teach PCM you will need to successfully complete the following process:

  • PCM Seminar 1, Core Topics (3 days)

  • PCM Seminar 2, Conflict Resolution and Motivation (3 days)

  • Registration for Certification (may include an interview with a PCM Master Trainer)

  • Payment for Certification

  • Familiarisation with Facilitator's Guides of the PCM Seminar 1 and 2 plus all PCM Modules

  • Pass written entry exam on day 1 (pass mark 70%)

  • PCM Certification Preparation Course (5 days)

  • PCM Certification and Licence Induction Training (3 days)

  • Pass final exam: delivery of a randomly selected component of one PCM Seminar Module (pass mark 70%)

  • Sign PCM Certified Provider's Undertaking

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We are looking for people who have life experience, a supportive attitude and credibility with their clients.

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Excerpt of Facilitator's Guide - Seminar 1

why are leadership skills important in the workplace why are leadership skills important in the workplace

Excerpt of Facilitator's Guide - Seminar 2

what leadership skills are important what leadership skills are important

Information about PCM Certification and Licensing

dealing with difficult behaviour in the classroom dealing with difficult behaviour in the classroom

to become a licensee, the following process applies

We call 'PCM Licensee' the entity (operating either as a sole trader, partnership or company) who is responsible for the commercial relationship with KCO.

  • Contact KCO to express interest (may include an interview with KCO)

  • Sign Confidentiality Agreement

  • Conduct your Due Diligence of KCO: Review of Disclosure Document, generic Licence Agreement and Licence Manual

  • Please note: each Licensee requires at least one PCM Certified Provider under their licence

  • Sign Legal Documentation (Disclosure Document, Certificates of Receipt and Certificates/Statements of Advice, Licence Agreement)

  • KCO countersigns Licence Agreement

  • First payment is due on Commencement Date of the Licence Agreement

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We are looking for individuals and organisations who are already in the business and have established networks.

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Information about PCM Certification and Licensing

dealing with difficult behaviour in the classroom dealing with difficult behaviour in the classroom


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